✅ FAQ & Support – Stylenza.co

We’re here to help! Below are some frequently asked questions. If you still need assistance, feel free to reach out — we’re just an email away.

💎 Product Related

Q. Are all your products made with real silver?
Yes! All our jewellery is crafted from certified 925 Sterling Silver.

Q. Do your products come with purity certification?
Absolutely. Each piece comes with a 925 silver purity stamp or authenticity assurance.

🛒 Ordering & Payments

Q. How do I place an order?
Just browse your favorite items, click “Buy Now” or “Add to Cart”, and proceed to checkout.

Q. What payment methods do you accept?
We accept secure payments via Razorpay, Cashfree, and Paytm – including UPI, Debit/Credit Cards, and Net Banking.

Q. Is Cash on Delivery (COD) available?
Currently, we do not offer COD. All orders must be prepaid for secure delivery.

🚚 Shipping & Delivery

Q. How long will it take to receive my order?
Orders are shipped within 1–3 working days. Delivery usually takes 4–7 working days based on your location.

Q. How can I track my order?
Once shipped, we’ll share a tracking link via email or WhatsApp so you can follow your parcel in real-time.

Q. Do you ship all over India?
Yes, we ship to all serviceable pincodes across India.

🔄 Returns & Refunds

Q. Can I return a product?
Yes — but only if the product is damaged, defective, or incorrect. You must inform us within 48 hours of delivery with photos.

Q. When will I receive my refund?
Once we receive and inspect your return, we’ll process the refund within 5–7 working days.

📞 Support & Contact

Still have questions?

📧 Email us at: [email protected]
📍 Address: 309-Crystal Icon, 2, Haridarshan Cross Road, Vasant Vihar 2, Nava Naroda, Ahmedabad, Gujarat

We’re here to help Monday–Saturday, 10:00 AM – 6:00 PM.